Effective Date: May 13, 2025

This Privacy Policy describes how NeuroCare VA (“we,” “our,” or “us”) collects, uses, and safeguards your information when you use our services. By accessing our website or services, you consent to the practices described below.

1. Information We Collect

• Personal Information: Name, email, billing address, phone number.

• Professional Information: Practice details, license information (if required for verification).

• Usage Data: IP address, device information, pages visited, actions taken.

• Payment Data: Managed securely via our payment processor, Paddle.com. We do not store or process payment card information directly.

2. How We Use Your Information

• To provide and manage services (Scribing and Virtual Assistant)

• To process payments and send invoices

• To respond to inquiries and provide support

• To improve our services and platform experience

• To comply with legal obligations (e.g., HIPAA, GDPR)

3. Data Sharing

• We do not sell your personal data.

• We only share data with third-party service providers like Paddle (billing), analytics platforms, and communication tools for business purposes.

4. Data Security We implement administrative, technical, and physical safeguards to protect your information. Data is encrypted in transit and at rest where applicable.

5. HIPAA Compliance All protected health information (PHI) is handled in accordance with HIPAA. We do not store or process PHI without appropriate security controls and agreements in place.

6. Your Rights Depending on your location, you may have rights to:

• Access your data

• Request correction or deletion

• Object to or restrict processing

• Withdraw consent at any time

To exercise any of these rights, contact us at: support@neurocareva.com

7. Changes to This Privacy Policy We may update this policy from time to time. Your continued use of our services implies acceptance of the revised policy.

For questions, please email us at: support@neurocareva.com